The value of the delivery is determined depending on the weight of the ordered products and their value, according to the current tariffs of courier companies Econt Express and Speedy.
We will dispatch the products ordered within a reasonable time and subject to their availability in stock with us or our subcontractors at the time of the order. In the event that the ordered products cannot be shipped within a reasonable time (more than 30 days), we have the right to inform you by email or mobile phone. However, dispatch times may vary depending on availability and subject to delays resulting from postal delays or force majeure for which we are not responsible. We are not responsible for lack of quantity or delay.
You are obliged to accept the shipment of products in a timely manner and at the delivery address specified by you when sending the order. In cases where the ordered product is returned to us after it has reached your address but has not been delivered due to your absence or any other failure on your part to receive it, you agree that all costs incurred for storage and return of the product to us, reshipping it to your address upon request by you or any type of additional transportation will be covered by you.
Delivery will be deemed to have been duly made and the products handed over if we deliver the packages to a person found at the delivery address you have provided who appears to be authorized to receive the delivery.
Upon receipt of the products, you are required to immediately check the integrity of the shipment as well as the contents of the product and notify us immediately in case of errors or problems with your order.
In the case of an order with delivery to an address outside the territory of the Republic of Bulgaria, the final order will display the calculated delivery based on the destination and the tariff weight of the ordered products. After confirming the order, you will receive a tracking number by e-mail for your convenience.
SECTION 7 - RETURNS AND REFUNDS. RIGHT OF WITHDRAWAL FROM CONTRACT.
14-day period for refusal of an online purchase made by a user: In the event that you are a user within the meaning of the applicable legislation, when ordering, purchasing or receiving products through our site, you have the right to return the products provided within 14 (fourteen) days from their delivery without giving a reason for doing so. The costs of returning the product are at your expense, unless otherwise provided on the site. Before returning the product, you should contact us by email or phone.
You must return the product in its original packaging, along with all its accessory parts that came with it.
Once the product has been successfully returned to us, we will refund the funds you paid by bank transfer to the account you specified. If there is a need to refund an amount paid by card by the user, the corresponding amount will be refunded through a card transaction on the same card account of the user within a 4-day period. You understand and agree that the refund will only include the price of the returned product, including shipping costs, except in cases where the consumer has expressly chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by KRISTEL ART EOOD, unless otherwise provided on our website.
When you, as a user, have the right to withdraw from the contract, you can use our standard form for exercising the right of withdrawal:
…………………………………………………………………………..
I hereby give notice that I am withdrawing from my contract for the purchase of the following goods/services:
………………………………………………….
The goods were ordered on ………………….
The goods were received on …………………. /indicate the date of receipt by the user/
town/c……………………………………………………………. /user address/
In the event that at our request you send us specific requests (for example, contest entry requests) or without our request send creative ideas, proposals, plans or other materials, whether online, by email, by post or otherwise (together "comments"), you agree that we may at any time, without limitation, edit, copy, publish, distribute, translate and use in any way and in any medium any comments you submit to us. We have no obligation (1) to keep Comments confidential; (2) pay compensation for any comments; or (3) respond to com
entaries.
We may, but are not required to, monitor, edit or remove content that we believe is illegal, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable to us or that infringes the intellectual property of any party or these Terms of Use.
You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that Your Comments will not contain defamatory or otherwise illegal, offensive or obscene material or contain any computer virus or other malicious software that may in any way affect the integrity of the Service or any related website. You may not use a false email address, impersonate someone other than yourself, or otherwise mislead us or third parties as to the origin of your comments. You are solely responsible for any comments you make and their accuracy. We are not responsible for any comments posted by you or any third party.
SECTION 9 - PERSONAL INFORMATION
Sending personal information through the online store is regulated in the Privacy Policy.
SECTION 10 - SCOPE OF WARRANTY; LIMITATION OF LIABILITY
We do not warrant, represent or promise that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that we may from time to time remove the Service for an indefinite period of time or cancel the Service at any time without notice to You.
You expressly agree that the use or inability to use the Service is at Your own risk. The Service and all products and/or services delivered to you through the Service are provided (except as expressly stated by us) as is for your use without any warranties, representations or conditions, express or implied, including any implied are warranties or condition of merchantability, merchantable quality, fitness for a particular purpose, durability and integrity.
KRISTEL ART EOOD, our directors, employees, workers, partners, agents, subcontractors, interns, suppliers, service providers or licensors shall not be liable for any damages, losses, claims or other direct or indirect damages, such as due to negligence or in connection with criminal prosecution damages or special, consequential damages, including, without limitation, lost profits, lost savings, loss of data, replacement costs, or other similar damages, whether arising in contract, tort (including negligence ), strict liability or other cause that results from the use of the Service or the products delivered using the Service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, errors or omissions in the Content, or any loss or damage of any kind incurred as a result of the use of the Service or the Content (or Product) posted, transmitted or otherwise made available through the Service, even if notified of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability will be limited to the maximum extent permitted by law.
Certain content, products and services available through our Service may include material from third parties. Third party links on this site may direct you to third party websites that are not affiliated with us. We are under no obligation to verify the content or accuracy of these sites, and we do not warrant and will not be responsible for any third-party materials or sites, or for any third-party materials, products, or services.
We are not responsible for any harm or damage related to the purchase or use of goods, services, sources, content or other transactions made in connection with third party sites. Please review the third party's policies and practices carefully and make sure you understand them before engaging in any dealings with them. Complaints, claims, concerns or questions about third party products should be directed to those third parties.
SECTION 11 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless KRISTEL ART EOOD, its parent company, subsidiaries, affiliates, partners, employees, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees of any claim
claims, including reasonable attorneys' fees, made by any third party arising out of your breach of these Terms and Conditions or the documents that are an integral part thereof, or your violation of any law or third party rights.
SECTION 12 - ALTERNATIVE CONSUMER DISPUTE RESOLUTION
Consumers residing on the territory of the European Union, in the event of a dispute arising between CRYSTELLE ART EOOD and them, can take advantage of the services of the relevant Body for alternative resolution of consumer disputes: Arbitration Court Varna, "Varna 9000, bul. Maria Luisa" №46, fl. 3, Tel. 0894 005 004, Tel / fax: 052 617 311 and at the email address varna.arb@gmail.com.
The Consumer wishing to resolve a dispute out of court may also look for information for Online Dispute Resolution on the EU online platform at the following link: ec.europa.eu/consumers/odr
SECTION 13 - TERMINATION
The obligations and liabilities of the parties arising prior to the date of termination shall survive the termination of this Agreement for all purposes.
These Terms and Conditions are effective unless and until terminated by you or us. You may terminate this Agreement at any time by notifying us that you no longer wish to use our Services, or when you stop using our Site.
In the event that, in our sole discretion, you fail, or in the event that we suspect that you have failed to comply with any term or provision of these Terms and Conditions, we may also terminate this agreement at any time without notice and you will remain responsible for all amounts due up to and including the date of termination; and/or accordingly we may deny you access to our Services (or any part thereof).
SECTION 14 - VALIDITY
In the event that any provision of these Terms is determined to be illegal, invalid or unenforceable, such provision will be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed unenforceable under these Terms, without prejudice to the validity and applicability of other remaining provisions.
SECTION 15 - CHANGES TO THE TERMS OF USE
You can review the most current version of the Terms at any time on this page.
We reserve the right, at our discretion, to update, change or modify any part of these Terms and Conditions by posting the updates and changes on our site. It is your responsibility to check our site periodically for changes. Your use of the Site after the changes have been properly posted constitutes acceptance of the changes to the Terms.
SECTION 16 - APPLICABLE LAW
These Terms of Use and any separate agreements by which we provide you Services shall be governed by and construed in accordance with the laws of Bulgaria.
SECTION 17 – CONTACTS
Questions regarding the Terms and Conditions and requests for cancellations, returns, refunds or complaints should be sent to us at info@thewineartshop.eu. Our address is: Bulgaria, Varna, 32 Perunika St. Our phone number is: +359887918533.
All products and offers are the responsibility of The Wine Art Shop, managed by CRYSTELLE ART LTD.