TERMS OF USE

Terms of Use
 
REVIEW
 
This website or online catalog (referred to as the "site") is managed by CRYSTELLE ART EOOD, VAT NO BG206814118, Bulgaria, Varna, 32 Perunika St.When "we", "us" or "our" is used in these terms and conditions, it means CRYSTELLE ART EOOD. CRYSTELLE ART EOOD offers with this website or online catalog to you, the user, all the information, tools and services made available on the site.
 
By visiting our site and/or purchasing anything from us, you agree to be bound by the following terms ("Terms of Use", "Terms"), including such additional terms and conditions set forth herein and/or accessible by link. These Terms of Use apply to all users of the Site, including browsing visitors, sellers, merchants and/or content providers.
 
Please read these Terms carefully before accessing or using our website or online catalogue. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to all terms, you may not access the Site or use any Services. In the event these terms are considered an offer, acceptance of the offer is expressly limited to these terms.
 
Any new features or tools that are added to the current online store will also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or amend any part of these Terms by posting the updates and/or changes on the Site. It is your responsibility to check this page periodically for changes. Your use of the Site after the changes have been properly posted constitutes acceptance of the changes to the Terms.
 
SECTION 1 - ONLINE STORE TERMS OF USE
 
By agreeing to these Terms, you represent that you are of legal age in your country of residence or that you have reached the age of majority in your country of residence and consent to minors under your care to use the Site.
 
You may not use our content, offers, products, site and Services for any illegal or unauthorized purpose. You will not infringe our copyrights, submit software viruses, worms or other code of a destructive nature.
 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Site or the Service, the use of or access to the Service, or the contacts provided on the Site without our express written permission.
 
You agree that Your information (except for payment card information) may be transferred unencrypted, subject to: (a) transfers across networks; and (b) changes to comply with and adapt to the technical requirements of connecting networks or devices. Card information is always encrypted during transfer between different networks.
 
We reserve the right to refuse service to any visitor for any reason at any time.
 
In case of non-compliance with the rules of these Terms, we may immediately suspend or terminate the Services offered by us and/or these terms.
 
SECTION 2 - PRODUCTS
 
We have made every effort to display as accurately as possible the colors and images of our products available on the site. We do not guarantee that your monitor will be able to reproduce color with absolute accuracy.
 
We reserve the right, without obligation, to restrict the sale of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to discontinue or limit the quantities of any products or services we offer. Product descriptions or pricing are subject to change at any time without notice at our discretion. Any offer for any product or service available on this site will be void where prohibited.
 
We do not guarantee that the quality of the product, service, information or other materials purchased or received by you will meet your expectations or that defects in the Service will be corrected.
 
From time to time, there may be information on our Site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Service or on any linked website is inaccurate at any time without notice.
due notice (including after you have placed your order).
 
We are not responsible if the information provided on this site is not accurate, complete or up-to-date. The materials on this site are provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more current sources of information. Reliance on the materials on this site is at your own risk.
 
We reserve the right to modify the content of this site at any time, but will have no obligation to update the information on the site. You agree that it is your responsibility to monitor changes to our site.
 
SECTION 3 – CHANGES TO SERVICE AND PRICES
 
Prices of our products are subject to change without notice.
 
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
 
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
 
In addition to the price and shipping costs, you may be charged duties and taxes by your government at the time of receiving the order. Legislation on these matters varies widely from country to country, so it is best to check the laws in your country. If you refuse to pay the fees and taxes upon acceptance of the package, it will be sent back to us and our return policy will apply.
 
SECTION 4 – ORDERS AND CANCELLATION
 
The purchase is made after you send us a valid Order and after you pay the price indicated, including VAT (if applicable) and including delivery costs (if applicable) for the products ordered, by one of the accepted payment methods. To be valid, you must specify in the Order the type and quantity of products ordered, a valid delivery address ("shipping address") in eligible delivery countries and invoice details, as well as other information requested by us when purchasing online.
 
When the Order is placed, we may send you an email confirmation which will contain details of the order placed (name and type of product ordered, number of products ordered, unit price of the product, total price of the products ordered, including VAT and shipping costs delivery etc.).
 
When you place an order, you confirm that all the details you provide to us are true and accurate, that you are authorized to use the credit or debit card used to place your order, and that there are sufficient funds to cover the cost of the goods. Invalid or incomplete orders will not be processed.
 
We reserve the right to refuse any order you place. We may, at our discretion, limit or cancel quantities purchased per person, per household or per order. These limits may be based on orders placed by or under the same customer or customer profile, the same payment card and/or orders that use the same billing and/or shipping address. In the event that we make a change or cancel an order, we may notify you by contacting you via the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers or distributors.
 
The order may remain unfinished in the following non-exhaustively listed cases:
 
(i) one or all products/services are unavailable. In such case, we will contact you in a timely manner.
 
(ii) you have not made a payment
 
(iii) you have not provided or provided an incorrect delivery address;
 
(iv) you have not provided the required information, including a valid telephone number and/or email address.
 
You may have the right to cancel your order if we have not yet shipped it. In the event that we have shipped your order and you wish to cancel it, our returns policy applies. To cancel your order, please contact us using the contacts provided on the site or in these terms. If you successfully cancel your order, you will not need to pay for it, or if you have already paid, we will refund the price.
 
Custom Order Terms
 
A large part of the products on our site allow additional customization at the customer's request. In the case of a customized order, you will receive a call from us to clarify the details and a digital preview of your order. After your confirmation, the product is customized and sent in the order described above. After the preview is confirmed, we cannot accept an order cancellation. Refunds for customized orders are only made if the product is completely destroyed due to transportation.
 
SECTION 5 - PAYMENTS, INVOICING
 
You must pay for your Orders using the eligible payment methods listed on our site. We reserve the right to charge you VAT or other such applicable taxes. If it is necessary to refund an amount paid by card by the user, the corresponding amount will be refunded through a card transaction to the same card account of the user within 14 days.
 
Depending on your order and/or your shipping address, we may need to charge you shipping fees. You will be provided with an invoice detailing the shipping charges separately.
 
SECTION 6 - DELIVERY
 
We will send the ordered products by courier or other forwarder to the address you specified as the delivery address when placing the order.
 
The value of the delivery is determined depending on the weight of the ordered products and their value, according to the current tariffs of courier companies Econt Express and Speedy.
 
We will dispatch the products ordered within a reasonable time and subject to their availability in stock with us or our subcontractors at the time of the order. In the event that the ordered products cannot be shipped within a reasonable time (more than 30 days), we have the right to inform you by email or mobile phone. However, dispatch times may vary depending on availability and subject to delays resulting from postal delays or force majeure for which we are not responsible. We are not responsible for lack of quantity or delay.
 
You are obliged to accept the shipment of products in a timely manner and at the delivery address specified by you when sending the order. In cases where the ordered product is returned to us after it has reached your address but has not been delivered due to your absence or any other failure on your part to receive it, you agree that all costs incurred for storage and return of the product to us, reshipping it to your address upon request by you or any type of additional transportation will be covered by you.
 
Delivery will be deemed to have been duly made and the products handed over if we deliver the packages to a person found at the delivery address you have provided who appears to be authorized to receive the delivery.
 
Upon receipt of the products, you are required to immediately check the integrity of the shipment as well as the contents of the product and notify us immediately in case of errors or problems with your order.
 
In the case of an order with delivery to an address outside the territory of the Republic of Bulgaria, the final order will display the calculated delivery based on the destination and the tariff weight of the ordered products. After confirming the order, you will receive a tracking number by e-mail for your convenience.
 
 
 
 
SECTION 7 - RETURNS AND REFUNDS. RIGHT OF WITHDRAWAL FROM CONTRACT.
 
14-day period for refusal of an online purchase made by a user: In the event that you are a user within the meaning of the applicable legislation, when ordering, purchasing or receiving products through our site, you have the right to return the products provided within 14 (fourteen) days from their delivery without giving a reason for doing so. The costs of returning the product are at your expense, unless otherwise provided on the site. Before returning the product, you should contact us by email or phone.
 
You must return the product in its original packaging, along with all its accessory parts that came with it.
 
Once the product has been successfully returned to us, we will refund the funds you paid by bank transfer to the account you specified. If there is a need to refund an amount paid by card by the user, the corresponding amount will be refunded through a card transaction on the same card account of the user within a 4-day period. You understand and agree that the refund will only include the price of the returned product, including shipping costs, except in cases where the consumer has expressly chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by KRISTEL ART EOOD, unless otherwise provided on our website.
 
When you, as a user, have the right to withdraw from the contract, you can use our standard form for exercising the right of withdrawal:
 
STANDARD FORM FOR EXERCISE RIGHT OF WITHDRAWAL
 
To ……………………
 
/merchant name/
 
…………………………………………………………………………..
 
/address, EIC of the merchant/
 
I hereby give notice that I am withdrawing from my contract for the purchase of the following goods/services:
 
………………………………………………….
 
/Description of the product/
 
The goods were ordered on ………………….
 
The goods were received on …………………. /indicate the date of receipt by the user/
 
…………………………………………………………………
 
/username/
 
town/c……………………………………………………………. /user address/
 
Date:
 
signature of the user (in case it is submitted on paper):
 
SECTION 8 - COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
 
In the event that at our request you send us specific requests (for example, contest entry requests) or without our request send creative ideas, proposals, plans or other materials, whether online, by email, by post or otherwise (together "comments"), you agree that we may at any time, without limitation, edit, copy, publish, distribute, translate and use in any way and in any medium any comments you submit to us. We have no obligation (1) to keep Comments confidential; (2) pay compensation for any comments; or (3) respond to com
entaries.
 
We may, but are not required to, monitor, edit or remove content that we believe is illegal, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable to us or that infringes the intellectual property of any party or these Terms of Use.
 
You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that Your Comments will not contain defamatory or otherwise illegal, offensive or obscene material or contain any computer virus or other malicious software that may in any way affect the integrity of the Service or any related website. You may not use a false email address, impersonate someone other than yourself, or otherwise mislead us or third parties as to the origin of your comments. You are solely responsible for any comments you make and their accuracy. We are not responsible for any comments posted by you or any third party.
 
SECTION 9 - PERSONAL INFORMATION
 
Sending personal information through the online store is regulated in the Privacy Policy.
 
SECTION 10 - SCOPE OF WARRANTY; LIMITATION OF LIABILITY
 
We do not warrant, represent or promise that your use of our Service will be uninterrupted, timely, secure or error-free.
 
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
 
You agree that we may from time to time remove the Service for an indefinite period of time or cancel the Service at any time without notice to You.
 
You expressly agree that the use or inability to use the Service is at Your own risk. The Service and all products and/or services delivered to you through the Service are provided (except as expressly stated by us) as is for your use without any warranties, representations or conditions, express or implied, including any implied are warranties or condition of merchantability, merchantable quality, fitness for a particular purpose, durability and integrity.
 
KRISTEL ART EOOD, our directors, employees, workers, partners, agents, subcontractors, interns, suppliers, service providers or licensors shall not be liable for any damages, losses, claims or other direct or indirect damages, such as due to negligence or in connection with criminal prosecution damages or special, consequential damages, including, without limitation, lost profits, lost savings, loss of data, replacement costs, or other similar damages, whether arising in contract, tort (including negligence ), strict liability or other cause that results from the use of the Service or the products delivered using the Service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, errors or omissions in the Content, or any loss or damage of any kind incurred as a result of the use of the Service or the Content (or Product) posted, transmitted or otherwise made available through the Service, even if notified of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability will be limited to the maximum extent permitted by law.
 
Certain content, products and services available through our Service may include material from third parties. Third party links on this site may direct you to third party websites that are not affiliated with us. We are under no obligation to verify the content or accuracy of these sites, and we do not warrant and will not be responsible for any third-party materials or sites, or for any third-party materials, products, or services.
 
We are not responsible for any harm or damage related to the purchase or use of goods, services, sources, content or other transactions made in connection with third party sites. Please review the third party's policies and practices carefully and make sure you understand them before engaging in any dealings with them. Complaints, claims, concerns or questions about third party products should be directed to those third parties.
 
SECTION 11 - INDEMNIFICATION
 
You agree to indemnify, defend and hold harmless KRISTEL ART EOOD, its parent company, subsidiaries, affiliates, partners, employees, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees of any claim
claims, including reasonable attorneys' fees, made by any third party arising out of your breach of these Terms and Conditions or the documents that are an integral part thereof, or your violation of any law or third party rights.
 
SECTION 12 - ALTERNATIVE CONSUMER DISPUTE RESOLUTION
 
Consumers residing on the territory of the European Union, in the event of a dispute arising between CRYSTELLE ART EOOD and them, can take advantage of the services of the relevant Body for alternative resolution of consumer disputes: Arbitration Court Varna, "Varna 9000, bul. Maria Luisa" №46, fl. 3, Tel. 0894 005 004, Tel / fax: 052 617 311 and at the email address varna.arb@gmail.com.
The Consumer wishing to resolve a dispute out of court may also look for information for Online Dispute Resolution on the EU online platform at the following link: ec.europa.eu/consumers/odr
 
SECTION 13 - TERMINATION
 
The obligations and liabilities of the parties arising prior to the date of termination shall survive the termination of this Agreement for all purposes.
 
These Terms and Conditions are effective unless and until terminated by you or us. You may terminate this Agreement at any time by notifying us that you no longer wish to use our Services, or when you stop using our Site.
 
In the event that, in our sole discretion, you fail, or in the event that we suspect that you have failed to comply with any term or provision of these Terms and Conditions, we may also terminate this agreement at any time without notice and you will remain responsible for all amounts due up to and including the date of termination; and/or accordingly we may deny you access to our Services (or any part thereof).
 
SECTION 14 - VALIDITY
 
In the event that any provision of these Terms is determined to be illegal, invalid or unenforceable, such provision will be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed unenforceable under these Terms, without prejudice to the validity and applicability of other remaining provisions.
 
SECTION 15 - CHANGES TO THE TERMS OF USE
 
You can review the most current version of the Terms at any time on this page.
 
We reserve the right, at our discretion, to update, change or modify any part of these Terms and Conditions by posting the updates and changes on our site. It is your responsibility to check our site periodically for changes. Your use of the Site after the changes have been properly posted constitutes acceptance of the changes to the Terms.
 
SECTION 16 - APPLICABLE LAW
 
These Terms of Use and any separate agreements by which we provide you Services shall be governed by and construed in accordance with the laws of Bulgaria.
 
SECTION 17 – CONTACTS
 
Questions regarding the Terms and Conditions and requests for cancellations, returns, refunds or complaints should be sent to us at info@thewineartshop.eu. Our address is: Bulgaria, Varna, 32 Perunika St. Our phone number is: +359887918533.
 
 
 
 
All products and offers are the responsibility of The Wine Art Shop, managed by CRYSTELLE ART LTD.